This section includes user-facing documentation I authored to support clear, self-serve task completion. These guides were designed for non-technical audiences and focus on clarity, consistency, and reducing reliance on direct support.

Project 1: UI Update Login Recovery (Nessy Learning)

The Problem: A redesigned login interface created “access anxiety” for existing users accustomed to the old UI.

The Strategy: Creating a Step-by-Step Visual Guide, pairing screenshots with clear troubleshooting tips (explaining common errors before they happen).

The Result: Successful migration of the existing user base to the new authentication system

Project 2: Program Onboarding (Leaders in Dyslexia)

The Problem: The Quality Mark accreditation is academically dense. School leaders needed to understand the “Why” and “How” without getting lost in pedagogy.

The Strategy: I acted as a translator, turning academic requirements into a numbered, linear flow. I focused on making the instructions easy to follow by using the same names for things throughout the whole process.

The Result: Clear program orientation for educators, leading to higher engagement with the accreditation modules.