Project 1: UI Update & Login Recovery (Nessy Learning)
The Result: Enabled a seamless migration of the global user base to the new system with minimal support intervention.
The Problem: A redesigned authentication interface created “access anxiety” for legacy users.
The Strategy: I authored a proactive, visual recovery guide that paired UI screenshots with “pre-emptive troubleshooting.” By anticipating edge cases (like expired reset links), I transformed a potentially high-friction security update into a self-serve success.
Project 2: Program Onboarding (Leaders in Dyslexia)
The Result: Increased educator engagement by reducing the “barrier to entry,” allowing leaders to focus on the accreditation rather than navigating the process.
The Problem: The Quality Mark accreditation is academically dense; school leaders required a clear roadmap that balanced pedagogical depth with operational simplicity.
The Strategy: I acted as a “technical translator,” deconstructing complex academic requirements into a linear, 5-stage onboarding flow. I established a rigorous Product Glossary to ensure terminology remained consistent from the first email to the final certificate.
Emily Meadows 